We eliminate the anxiety from Information Technology
Our services are custom designed to meet each client’s unique challenges
Our Support
We were rated "very good" to "excellent" on our user survey.
Total IT support is what we provide. If we do not have the expertise needed, we will work with other third party vendors to assure that your issue is resolved with minimal confusion and great speed.
Whether it's your hosted servers, PBX, or desktops. you have one place to call. If it is not our issue, we work with the suspected third party vendor to reproduce and resolve the issue.
Our support extends beyond our facility to your offices. If the best choice for a hosted server placement is on your site, we still fix and resolve the issue just as if it were in our facility.
What do we support?
Whenever you need support call us!
We give a new meaning to support. Typically the first question in many minds is "which IT vendor should I call?" Once called, the next answer you hear is "it's not our issue!".
Our support provides for one place to call to resolve you IT issue. We will resolve the problem or, if it is found to be another vendor's issue, we will document the issue, work with them, and fix the issue keeping you constantly updated on our progress.
Our broad knowledge base provides you with the support you need to deal with all your IT issues.
Remote
We can connect and fix your issue in minutes...
Frequently to address your problem you just need another set of eyes, or advice on another approach. Within minutes we can remotely control your computer and see what you're seeing and fix your system, getting you back to work with a fully functional system.
On-site
If needed we are on-site, no delay...
Many times, due to a connectivity issue or troubleshooting requirement, local onsite support is needed to quickly resolve the issue. In these cases we can come onsite and resolve the issue in a timely manner. Just ask our references!
Email and telephone
Of course you can reach us by phone and email...
We provide both phone and email support. When you call you are assured to be working with a professional, knowledgeable, individual who knows more than just the technology. They know your company and your setup, and, most importantly, the answer to your question.